Description:

Tesla is hiring a Desktop Support Technician to join its core IT Operations team in India. Positioned on the front lines of Tesla's worldwide infrastructure expansion, this role handles high-impact remote and onsite endpoint engineering. You will support enterprise endpoint fleets across corporate offices, production facilities, and retail environments. The responsibilities balance high-velocity phone and ticket-based incident resolutions with hands-on systems administration—spanning automated machine OS imaging, VoIP phone network setups, directory access rights management, and complex localized audio-visual infrastructure routing.

Key Technologies:

Windows, macOS (OSX), Avaya VoIP, MS SCCM, Jamf, Active Directory, O365, VPN, POS Systems, AV Matrix Routers

Requirements:

• Advanced technical knowledge provisioning, troubleshooting, and optimizing corporate systems running Windows and macOS (OSX) platforms at an intermediate to expert level.
• Direct hands-on capability to assemble, diagnose, and repair advanced PC configurations, high-performance engineering workstations, laptops, point-of-sale (POS) terminals, and public kiosk setups.
• Practical engineering experience using Microsoft SCCM or Jamf (or equivalent enterprise configuration managers) to execute automated machine OS deployment, software distribution, and compliance monitoring.
• Solid functional understanding of IP networking models, including DNS routing and DHCP reservations. Proven capability troubleshooting physical ethernet wiring, enterprise wireless LAN access, corporate VPN tunnels, and home/field internet services (DSL/Cable).
• Operational experience managing user groups, resource access policies, and data verification steps inside Active Directory, Microsoft O365, and modern cloud backup environments.
• Foundational experience configuring, provisioning, and supporting hardware and software endpoints within an Avaya VoIP network or an equivalent enterprise voice ecosystem.
• Meticulous track record utilizing ticket-based service management systems to document, prioritize, escalate, and resolve incidents inside strict operational Service Level Agreements (SLAs).
• General knowledge covering the deployment, configuration, and troubleshooting of corporate AV assets—including matrix routers, amplifiers, projectors, control processors, and automated touch panels.
• Exceptional verbal and written English communication skills. Strong attention to detail, proactive follow-up habits, and the capacity to exercise independent technical judgment while working within a fast-paced 24/7 on-call shift rotation.